If you have a complaint

We are committed to providing you with quality advice. This commitment extends to providing accessible complaint resolution process for you. If you have any complaint about the service provided to you then you should take the following steps:

  1. Contact your adviser or a Principal of Prime Time Advisory on (03) 9894 3449 or put your complaint in writing and send it to us at P.O. Box 180, Blackburn, 3130. We will try and resolve your complaint within 45 days. We will endeavour to resolve your complaint quickly & fairly.
  2. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

 

 

 

 

 

 

Australian Financial Complaints Authority

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)

In writing to:

Australian Financial Complaints Authority,

GPO Box 3, Melbourne VIC 3001