Lost or unclaimed super

Dec 9, 2024

‘Lost’ super is money held by superfunds where the member is either:

  • uncontactable – you’ve changed your name, address or job, and your superfund loses contact with you, and your account hasn’t received a contribution or rollover for 12 months
  • inactive – where a contribution or rollover has not been received in 5 years.

At times, superfunds may be required to transfer your super money to the ATO when the above occurs. When this happens, it becomes ‘unclaimed super’. The ATO will hold onto the funds until it can be claimed, paid out or rolled over.

People generally can lose contact with their super when they change jobs, address or forget to update their details. This can result in a person owning more than one super account that they are not aware of.

There are now several ways to find your lost super. These include:

  • Finding lost super online via your MyGov account
  • Phoning the super search line on 13 28 65
  • Complete a paper form NAT 2476, provided by the ATO.
  • Third party requests

For more information on how to find your lost super, please visit the ATO website here.

Disclaimer: This article contains general information only. The information contained in this article is not designed to be a substitute for professional advice as such a brief guide cannot consider and cover all individual needs, objectives, circumstances and conditions applying to the law as it relates to these items mentioned in this article. No responsibility can be accepted for errors, omissions or possible misleading statements or for any decisions or actions taken as a result of any material in this communication. Appropriate expert advice should always be considered from a professional financial adviser prior to making any financial decisions. Liability limited by a Scheme approved under Professional Standards Legislation.
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